Tenant FAQs

No, we do not hold any properties before receiving and approving an application.

We do NOT collect last month’s rent. In most cases only one month's rent and the security deposit.

Anyone 18 or older will need to submit an application and list any minors living in the home as dependents.

Make sure to fill out every portion of the application. When an incomplete application is received and we have to request additional information it slows the process. Be prepared to provide names, emails and phone numbers for previous landlords and employers. If we have all information we can make decisions as soon as 24-48 hours.

Once approved you will be required to pay a Good Faith Deposit. If you move in it will be applied to the security deposit. If you decide not to proceed with the move in it is NOT refundable. At move out a walk through inspection will be done to determine if you full deposit is refunded.

Visit www.StraightUpRentals.com and the link to apply will be under property description.

There are various ways to pay your rent. All payments need to be payable to Straight Up Realty & Property Management, LLC.

If a property is pet friendly you will need to get prior approval from Straight Up Realty & Property Management and pay a pet fee/deposit. Contact the leasing office at (863) 255-5042.

Please call the leasing department at (863) 255-5042 to start the paperwork to remove you from the lease if your roommate agrees and qualifies on their own.

We will send a renewal offer to you when your expiration date is approaching with a couple options. Choose the option to vacate by the expiration date of your lease. Or you can provide written notice. Tenants shall have 30 days to notify us in writing prior to the lease expiration date of an intent not to renew the lease.

Please refer to the MAINTENANCE/INSPECTION portion of your lease.

All routine and non-emergency requests for repairs, per your lease, must be made online through the tenant portal. The quickest way to get your request to our maintenance team and scheduled is by entering into your tenant portal. You can log in at https://www.appfolio.com/signin. If you have trouble reporting it through your portal, you can call or text (863) 999-3764. These repairs will be made during normal business hours, Monday Friday 9:00 am – 5:00 pm. We do not have routine maintenance personnel on stand-by evenings, weekends, and holidays. However, if you require a special appointment outside of these times and an extra fee is charged, it will be passed on to you. Please advise us if a repairman does not arrive, or if the work is not completed in a professional and satisfactory manner. A problem may be an inconvenience, but if not an emergency it may have to wait until the next business working day. We strive to have routine repairs done within 2-4 business days when able.

Maintenance emergencies are defined as: Anything relating to the property under the lease that could cause damage to the property if not dealt with immediately. In the event of an emergency, please call (863) 255-5262. If the emergency is life threatening, such as a fire or medical issue, always call 911 first.

Non-emergencies would be problems with the air conditioner, no hot water, cracked or damaged window (not causing a security concern), toilet stoppage, if there is more than one bathroom in the home. Landlord is not responsible for loss of food caused by an appliance breakdown.

For non-emergency maintenance issues please call or text (863) 999-3764 or report in your tenant portal. For all non-emergency repairs, you will be contacted by either the service provider or a member of the Straight Up team to schedule the appointment and arrange entry.

Be advised – if you confirm the appointment and then are not there to allow entry any subsequent charges for the missed appointment will be the responsibility of the tenant.